Total quality management (TQM) refers to management methods used to enhance quality and productivity in organizations, particularly businesses. TQM is a comprehensive system approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers.
TQM is only one of many acronyms used to label management systems that focus on quality. Other acronyms that have been used to describe similar quality management philosophies and programs include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), and TQC (total quality control). Despite the ambiguity of the popularized term "TQM," that acronym is less important than the substance of the management ideology that underlies it. TQM provides a framework for implementing effective quality and productivity initiatives that can increase the profitability and competitiveness of organizations.
Another benefit of TQM relates to consumers satisfaction. It therefore aims at identifying the best quality to match consumersÃ¢â‚¬â„¢ expectations, improving quality of products and services. By predicting mistakes and problems in work processes, TQM aims to provide quality service to meet customer expectations.
Total quality management also aim at improving organizational development. It not only focus in making changes in educating employees on the importance of quality, but also strives to prevent mistakes in business processes instead of correcting them. Therefore, implementing TQM in your business will help improve efficiency in production.
TQM focus on the creation of departmental teams to encourage knowledge between the departments. These interventions can improve overall organizational development and broadening of skills, resulting in improved performance in all departments. Moreover, this encourages flexibility in maintaining cost competitiveness.
Another reason of implementing TQM in business processes is that it promotes the principle of internal supplier/ customer satisfaction. For example, the HR branch has the responsibility to settle employeesÃ¢â‚¬â„¢ requests or queries within a specified time. Additionally, avoidance of errors allows the organization to save time and many, which is then used in other processes.
Total quality management is a general philosophy of gradually improving the operations of a business. This is done through the application of rigorous process analysis by every involved employee and business partner. TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. There are a number of tools available to assist in a TQM effort, such as:
There is some debate regarding which tools fall within the umbrella of TQM, so there are a number of other tools not mentioned here that could be of assistance.
Total quality management—first popularized in the 1950s in Japan—swept through American businesses in the 1980s and resulted in significant improvements in quality, productivity, customer satisfaction, and competitiveness in many companies by the 1990s. The basic principles of TQM are intended to achieve continuous organizational improvement through the participation and commitment of workers throughout a company. TQM focuses all the resources of an organization upon meeting the needs of customers (both internal and external), using statistical tools and techniques to measure results and aid decision making.
Despite the impressive results many companies have achieved through TQM, its future popularity is still in doubt. By the late 1990s some experts began to question whether TQM was a fad that would soon be superseded by yet another management technique. At the same time, however, other experts sought to apply TQM to emerging business problems, such as making computer systems compliant in the year 2000. It appears as if the underlying principles of TQM may find continued applications in business, even if they are eventually incorporated into a new movement for management innovation and organizational change.